Terms and Conditions

1.1 Reason of register: You can usually use some functions of the website or enjoy most of the services without registering. But to make a purchase from this website, you must first register. The reason is to facilitate the company to quickly print your order, view your purchase history and modify your preferences. We reserve the right to refuse registration or cancel existing registrations at any time.
1.2 How to register: To register, you need to provide us with your name, email address, payment details and possibly some other personal information. Please refer to our Privacy Policy for more details.
1.3 Password: You must keep your account password properly. If any authorized third party knows your password, makes unauthorized use of your e-mail address, or violates relevant security regulations, please notify the company immediately if you know it. You agree that the disclosure of your username or password to any authorized person will act as your agent for enjoying the service, using the website and/or conducting transactions through the service and the website. Please note that you will be fully responsible for all actions caused by improper password storage.

2.1 GS is committed to protecting your personal privacy. The company only uses the collected information for legal purposes. The company’s privacy policy covers the use of any information provided by the customer and the use of the company’s services, which means that the customer agrees to the company’s collection, storage and use of the customer’s information in accordance with the privacy policy and is bound by the privacy policy. Please refer to our Privacy Policy for more details. This Privacy Policy is incorporated into this agreement and is regarded as an integral part of this agreement.
2.2 The company does not guarantee the confidentiality of any personal or other information and data transmitted through GS (and accepts no responsibility for this). The company’s current practice is to take reasonable measures to maintain confidentiality.

The user agrees that all activities on this site follow Hong Kong laws, regulations and rules, and strictly abide by the following terms:
3.1 Do not use this site to engage in illegal activities,
3.2 Do not interfere with network services and abide by the relevant practices of network services,
3.3 Do not send or receive any threatening or severely offensive content with unhealthy, obscene or coercive symbols, send or receive content that is profane or defamatory to any individual, send or receive contempt of court or infringement of confidentiality, copyright, or personality rights, publication or privacy rights or any other third-party rights,
3.4 Do not publish comments, advertisements and meaningless texts that involve malicious competition. If the user has the above behavior, this site has the right to independently determine and make the suspension of the user's account and mask inappropriate remarks. If a user posts a remark that violates the law on this site, the system records of this site can be used as evidence that the user violates the law;
3.5 Send or receive any content that can cause technical harm (including computer viruses, logic bombs, Trojan horse programs, worms, harmful components, damaged data or other malicious software or harmful data).

In addition to the price listed on the product page of the website, there may be discounts according to arrangements such as promotional activities and membership levels. The price of the product purchased by the user is subject to the final price of the payment interface, and the user has been fully understood and recognized the price of the products before payment. If the goods ordered by the user are out of stock, the user has the right to cancel the order. The company can also cancel the order in whole or in part and return the prepaid money (without interest) by the user. The company is not responsible for the legal obligations and responsibilities from the failure to complete the transaction due to product shortage.

5.1 If the website system crashes or cannot be used normally due to accidents, third-party reasons, or reasons beyond the reasonable control of the company, the company will not be responsible for the failure of online transactions or the loss of relevant information, records, etc.
5.2 All product-related risks are the responsibility of the customer, the factory or the manufacturer. The company as a retailer will not bear the liability of (including but not limited to) accidental casualties and losses caused by improper use of the product and product damage.
5.3 We will make every effort to ensure that the price, information and size of the goods listed on the online store are correct. Once errors or omissions occur, the company will take reasonable measures to correct them as soon as possible. We reserve the right to change the price of the goods without prior notice. We can decide whether to accept all orders based on the inventory supply. If due to any unforeseen reasons, including computer system virus infection, defects, tampering, unauthorized interference, fraud, technical failure, human omission or any other reason beyond the control of GS, GS reserves absolute rights to take any feasible action including event or order cancellation. However, the company does not promise that the service or website is free of any defects (and errors). If you find any errors or omissions, please inform us via email info@greatsafe.com.hk or online customer service.
5.4 The company does not promise that your enjoyment of the service or the use of the website will not be interfered with, nor does it promise that any information (or messages) transmitted through the service or website will be accurately, reliably and timely.
5.5 The company does not promise that the service or website will not carry viruses or other content that may adversely affect any technology.
5.6 The company reserves the right to change, revise, replace, suspend or delete information or offers on the website or as part of the service from time to time without prior notice. In order to repair, maintain or introduce new facilities or services, your use of the website and/or services may be restricted from time to time. The company will resume the above use as soon as possible. The company is not responsible for functions that rely on browsers or other third-party software (including but not limited to the RSS interface) to operate. For the avoidance of doubt, the company may withdraw any information or offers from the website or service at any time.

6.1 The user acknowledges that all the intellectual property rights of the software and technology used in the service are reserved by GS or its legal owner, and the user shall not allow any direct or indirect behavior to damage the rights and interests of the legal owner. Users are not allowed to use or copy any trademarks related to the service in any way (without the prior written consent of GS).
6.2 The user hereby promises and agrees:
(a) GS is the legal owner of the trademark and all its derivatives.
(b) Will not use the trademark and any derivatives or other similar names or trademarks.
(c) All rights, benefits and goodwill brought by trademarks, or any derivatives thereof, belong exclusively to GS, and
(d) Will not register domain names similar to trademarks and any derivatives thereof, or use any similar names including any visual or homophones or other derivative names.
6.3 GS does not make a statement or guarantee that the use of its services by users will not constitute any infringement or abuse under the intellectual property law.
6.4 The user agrees to bear all risks arising from the use of this service. In spite of anything to the contrary, GS does not make any guarantee that the service, software or any information on the Internet is free of any computer viruses, and GS shall not bear any responsibilities or legal liabilities related to the above.
6.5 The user agrees to be bound by the license agreement related to computer software or technology. GS may ask users to agree to and implement the service from time to time, otherwise, GS has the right to stop or suspend the service on its own.
6.6 The user hereby grants GS a permanent, irrevocable, global, non-exclusive, free, royalty-free, and then franchise and transfer Permission to use, process, display, reproduce, store, publish, disseminate, communicate, adapt, translate, modify, operate and/or use any part of the user content for any purpose in any other way.

7.1 These terms of use and any disputes or matters arising from or incidental to the use of its services and or this website shall be governed by the laws of the Hong Kong Special Administrative Region of the People's Republic of China, unless otherwise stated.
7.2 Force majeure: For the liability caused by the violation of the obligations stipulated in this agreement, if the company’s inability to perform the relevant obligations is caused by matters beyond the company’s ability, including fire, rainstorm, flood, casualties, accidents, natural disasters, any laws, orders, declarations, regulations, requirements or regulations of the Hong Kong Special Administrative Region government or any of its agencies, strikes, labor disputes, labor shortages or shortages of skilled workers, shortages of products or raw materials or lack of supply, delays in transportation, or any other, the company will not be responsible for reasons outside the reasonable control range (whether similar to the aforementioned reasons or not).
7.3 Severability: If any provision of these terms and conditions is ruled as illegal, invalid or unenforceable by a court having jurisdiction, those provisions will be deemed to have been divided, but the remaining provisions should still be effective.

8.1 Under normal circumstances, we would not accept any request for exchange of products or cancellation of orders.
8.2 If some products are found to have factory defects after inspection, customers can replace products of the same model within seven days (except tailor-made machine). Customers must send the products to GS’s factory to arrange inspection and replacement.
8.3 Each transaction can only be returned and exchanged once.
8.4 If the replaced goods are not in stock, the customer can replace another good with the same value.
8.5 When replacing goods, the customer must present a valid invoice and receipt. The product to be returned may be required to be inspected by authorized factory to confirm that product has indeed failed to meet the manufacturer’s standards. The goods must be packaged intact without any damage or scratches; and the serial number of the goods (if any) must match the information on the invoice.
8.6 If the product is requested to return due to price fluctuations in the market, limited-time preferential price changes, or/and software problems, this return guarantee does not apply.
8.7 The customer must return the gift that was included in the purchase, otherwise we will need to deduct the value of the gift.
8.8 This replacement guarantee does not apply to:
(a) Goods damaged due to accidental damage or negligence damage, improper use.
(b) The screen has dust, bright spots/light spots/dead spots or uneven backlight of the electronic ink screen.
(c) Random accessories.
(d) Goods for which there is no relevant invoice or/and receipt or/and the warranty is not filled in.
(e) Registered software products.
(f) Products that are damaged or/and scratched.
(g) Products that have been registered for maintenance.
(h) A rooted electronic device.
(i) Certain types of products, such as ASUS, Siemens and Whirlpool, are only subject to official maintenance and repairs, and retailers are not required to replace new products.
8.9 When customers find the size of the ordered product does not fit for their need or installation,
(a) before dispatch of products, we can replace the customers with other product at our discretion;
(b) after delivery and the product packaging has not been opened, we can replace the customers with other product model or brand at our discretion. Customers however need to pay the price difference, shipping fee and 30% of the product selling price as the administrative fee and handling fee;
(c) after delivery and the product packaging has been opened, no replacement shall be provided.

9.1 Except for the replacement guarantee conditions mentioned above, all sold goods are non-refundable.
9.2 Except for special circumstances, refunds are returned in the form of credit in GS, and the credit are subject to the amount actually paid when the customer places the order.
9.3 The product is subject to price volatility, and the selling price is subject to the moment the order is issued, and the difference cannot be refunded if there are price adjustments or promotions afterwards.
9.4 If customers mistakenly transfer money, the excess amount can only be transferred as credit for next purchase. If customers insist on a refund, a USD$50 administrative fee will be charged each time. It is recommended that customers check carefully before transferring money.

10.1 Under normal circumstances, customers need to complete the payment within 10 days after placing an order, excepting orders of flash sales and limited-time special offers with designated payment completion time. Overdue orders will be cancelled.
10.2 If necessary, customers may have to pay a deposit first. Except for the designated purchase of goods, the deposit cannot be transferred to the purchase of other goods or models. If the deposit is used to reserve goods, and the customer fails to complete the purchase transaction within 30 days from the deposit payment date for any reason, the deposit will be forfeited to compensate the company's losses. If the specified purchased goods are out of stock for more than 30 days, the company will refund the deposit to the customer without interest. Otherwise, the deposit paid will not be refunded.
10.3 The customer must pay the full payment for the purchase and delivery of the goods before the company delivers the goods, otherwise, the company has the right to cancel the delivery.
10.4 If the non-factory delivery date is delayed, the order cannot be cancelled once the payment is confirmed. If the company fails to deliver the goods on time due to the factory's delay in delivery, the customer can apply for a full refund, which will generally be refunded according to the payment method (the time will be longer during peak seasons and large-scale promotional periods).
10.5 If you are connected to any third-party payment platform, any damage or loss caused by or caused by the customer or the third party shall be borne by the customer or the third party. We are not responsible for the content or services provided by the platform. Before confirming the order, please carefully read the terms and conditions and privacy policies of these third-party payment platforms. If the customer clicks to submit an order or pay, it is deemed to agree to abide by the aforementioned terms and conditions and privacy policy.

11.1 GS shall not be liable for any loss or damage (including but not limited to loss of profits, income, interest and future business) in connection with the delivery of goods, whether such loss or damage is special or indirect, whether GS knows of the risk of such loss or damage before or after the goods are accepted for delivery. All delivery dates and times are estimated only and GS will endeavor to dispatch the goods as soon as possible but will not be liable for any loss or damage arising from any delay or non-delivery. If the customer considers that the provisions of these terms and conditions relating to indemnity will not adequately compensate him/her for loss, he/she should take out his/her own insurance.
11.2 Customers who opt for factory pickup(E.X.W.) should pick up the goods within 15 days after receiving the notification. Due to limited storage space at stores, if customers have not picked up the goods for more than 15 days after the notification, GS may reserve the right to charge additional administrative fees and storage fees to customers. Shall the goods not be picked up for more than 60 days after the notification, GS will charge a 15% restocking fee on top of the invoice amount, and the goods will be arranged for a new production. Additional lead time may be involved depending on the product supply and delivery schedule. Our staff may request further information from the customer in verifying his or her identity, including full name and/or credit card that the customer used to replace the order. If our staff cannot verify the identity, the staff may reserve any right to refuse delivering the goods so as to protect the interests of our customers.
11.3 When the goods are in-stock, customers need to arrange the shipment within 30 days upon placing the orders (including large machine); while for out-of-stock cases, customers may need to arrange the shipment within 30 days upon the goods arriving warehouse. Shall the delivery not be arranged by the customers for more than 30 days, we will charge a 15% fee as storage fee (and the relevant insurance fee) on top of the invoice amount, no product replacement or refund will be arranged. If there are any special requests, such as scheduled delay shipment due to renovation, please contact our customer service team in advance and we will review case by case.
11.4 The company will deliver the products to the delivery address provided by the customer through the company’s staff or a third-party courier company. When the product is delivered to the delivery address provided by the customer, the customer must receive the product in person (except for the case where the customer has given special instructions to place the goods outside the door or the lobby management office, but the customer must bear the risk of losing the delivered product under any circumstances). If the customer fails to receive the product for any reason, the customer agrees and accepts that the company has the right to choose to charge an additional fee or cancel the order.
11.5 Customers are advised to check the content of the parcel immediately after receiving the goods. If there is any suspected omission, please report via email or online customer service within 48 hours, and provide relevant photos for follow-up. GS will not accept any claims beyond this recourse period.

Some large-scale products may require third-party service providers to assist customers in the installation or by themselves. Installation services are provided by third-party service providers. The company can only strive to maintain the accuracy and validity of the third-party service provider’s service information, but the company is not responsible for the services provided by the third-party service provider. All risks related to product installation services are the responsibility of customers or third-party service providers. As a retailer, the company will not bear the liability of (including but not limited to) installation failure, accidents caused by installation or improper use and accidental casualties and losses.

The warranty terms shown on website or invoice are for quick reference only. Details of the warranty refer to the official information of the manufacturers or distributors. GS strive to warranty accuracy but shall not be liable for any loss incurred or suffered by misrepresentation of warranty terms.

Any claim, litigation or request, including but not limited to reasonable legal and accounting expenses, caused by the customer’s use or alleged use of this website, the content of this website or violation of this agreement are responsible by the customer. The customer agrees to defend on behalf of the company, compensate and protect the entire company from damage.

15.1 The company reserves the right to deny users access to the company's website or any part of it at its sole discretion without notice, and to refuse to provide the company's services to any user who violates these terms and conditions.
15.2 Without our written consent, the customer may not transfer or otherwise deal with all or part of the customer's rights and obligations stipulated in these terms and conditions.
15.3 Browsing and/or use of this website is governed by the laws of the Hong Kong Special Administrative Region; and for any disputes caused by the customer's browsing and/or use of this website, the customer agrees to be subject to the non-exclusive jurisdiction of Hong Kong Special Administrative Region.

By using GS worldwide delivery service, you agree that the following terms and conditions apply.
16.1 Right of Inspection
Customers agree that any government department has the right to open and inspect shipments without prior notice at any time. GS shall not be responsible for any loss caused by any delay due to such inspection.
16.2 Transport and Routing
The Customer acknowledges and agrees to all routings and diversions, including the possibility of deliveries via intermediate stops.
16.3 Customs Clearance
The Customer appoints GS as the sole agent for customs clearance and delivery of goods through customs. GS may complete itself or entrust the delivery to the recipient's customs broker or other address either on its own or to a third party or at the request of a person that GS reasonably believes to be authorized.
If GS assist the customer with customs clearance and other formalities, such assistance will be at the customer's own risk and expense.
If additional information or documents are required by the customs authorities to confirm the reason for the export/import declaration, including but not limited to: identity documents, address, etc., it is the responsibility of the customer to provide them in a timely manner and at his own expense. In the event of failure to clear the goods due to delayed or incomplete provision of information by the customer, the customer shall be responsible for the relevant liability.
16.4 Shipping, Tariff and Other Charges
GS's shipping charges will be calculated according to the higher the actual weight or volumetric weight of the goods and GS may re-weigh and re-measure any shipment to confirm its calculation.
The customer is always primarily responsible for all charges and, regardless of payment by the recipient or a third party, the customer shall pay to GS all freight, tariff (customs duties) and other charges payable by the recipient or third party but not yet paid.
16.5 Return and Exchange Policy
Except for the replacement guarantee conditions mentioned above, all sold goods are non-refundable.
Except for special circumstances, refunds are returned in the form of credit, and the credit are subject to the amount actually paid when the customer places the order.
The product is subject to price volatility, and the selling price is subject to the moment the order is issued, and the difference cannot be refunded if there are price adjustments or promotions afterwards.
16.6 Limitation of liability for world-wide delivery services
All product-related risks are the responsibility of the customer, the factory or the manufacturer. The company as a retailer will not bear the liability of (including but not limited to) accidental casualties and losses caused by improper use of the product and product damage.